Sauna and the close

Taking guests to the sauna, and completing the closing checklist.

Do your site time at the start of the shift, before the evening gets busy. Then the floor, through close.

On the floor, with your trainer

Take sauna guests back. A first-time guest and a returning guest need different things.
Bring back guests waiting in the vestibule between services when it is their time.
Talk with a gift-card buyer: how did they hear about PALOMA, who is it for?
Complete the closing checklist.

Site time

Guest Engagement: what she came for, and the threadabout 35 min→Reference: the infrared sauna, in the words we use→Wellness Education, chapter one: a map, not a menuabout 10 min→Wellness Education: lymph and lightabout 8 min→

Touchpoint with your trainer

Practise the sauna walk-back: a first-time guest, then a returning one.

Your journal

Tell us about taking a first-time sauna guest back, and a returning one. How were they different?How did you know when a guest in the vestibule was ready to go back?What did you add to the End of Day summary today?What did you learn about a guest buying a gift card?

Your answers save on this device as you type.

Send to my trainer