Module 10 · What We Offer
Journeys & Private Events
PALOMA’s private event experiences, journeys and groups, and how they run.
About 30 min to read · then Check yourself
Chapter one
Ceremony, not a party
Some guests come to PALOMA to mark a moment: a birthday, a wedding on the horizon, a new baby, a team finding its footing, a loss. PALOMA hosts intimate gatherings for exactly these, and shapes each one as a ceremony, layering scent, sound, light and touch.
Every private event is more than a party. It marks a threshold in someone's life, and we hold it with care and presence.
What makes a PALOMA event different
- Ceremony-centred, not party-focused
- Sensory layering: scent, sound, light, touch
- Customisable, from renting the full space to private use of the Dome
- A way to introduce guests to everything PALOMA offers
- Deeply personal
Nineteen experiences, in three kinds
PALOMA offers 19 curated private event experiences, and they sit in three groups. Signature Experiences anchor every event, and can be booked on their own or woven together into a longer one. Tailored Milestone Events are shaped around life's big moments. Seasonal Gatherings appear for a short time around the seasons and holidays.
Signature Experiences
| Experience | What happens | Guests | Length |
|---|---|---|---|
| The Inner Light — Aura Photography + Intuitive Reading | A Polaroid-style aura photo, a personalised reading, and a keepsake box. | 1–8 | 1–2 hours |
| The Grounding Ritual — Guided Meditation | Guided meditation in the softly lit Meditation Dome. Guests choose a theme: grounding, clarity, self-love or creativity. | 1–8 | 1 hour |
| The Resonant Echo — Sound Bath | Guests lie down while Crystal Alchemy bowls are played. | 1–8 | 1 hour |
| Sacred Lines — Palmistry | A group introduction from a palm reader, then a 30-minute mini-reading for each guest. | 1–8 | 2–3 hours |
| The Inner Architect — Human Design | Each guest's Human Design chart is made from their birth data and talked through. | 1–8 | 2–3 hours |
| Sounds of Alignment — Reiki + Sound Bath | A reiki practitioner and a sound practitioner work together with crystal sound bowls. Each guest receives a personalised message afterwards. | 1–6 | 2 hours |
| The Guided Pull — Tarot Reading | Begins with a candle ceremony, then personalised mini tarot readings in a shared setting, with conversation. | 1–8 | 1–2 hours |
Tailored Milestone Events
| Experience | What happens | Guests | Length |
|---|---|---|---|
| The Ceremony Before — The Ultimate Bridal Party Experience | Aura photography and reading for the bride, aura photos of each guest with the bride, a personalised intention-setting water ritual, and botanical mocktails. | 1–8 | 2–3 hours |
| A Girls' Night In — An Evening of Magic & Connection | Group tarot or oracle readings, mini astrology compatibility insights, a manifestation ritual with spell jars, and botanical mocktails. | 1–8 | 2–3 hours |
| The Solar Return Ritual — Celebrating You and the Year to Come | For a birthday: a breathwork ceremony with cleansing water, a guided meditative sound bath, an oracle reading, and a smudging ceremony. | 1–8 | 1.5 hours |
| The Collective Alignment — The Guide to Team Synergy | For teams, corporate retreats and leadership groups: Human Design, Astrology or Numerology compatibility mapping, plus meditation and breathwork. | 1–8 | 1.5–2 hours |
| The Sacred Union Ceremony — A Pre-Wedding Ritual | For engaged or married couples and their community: a journeying drumming ceremony, an intention and keepsake ritual, a champagne toast, and more. Suits pre-wedding weekends, engagements and vow renewals. | 1–8 | 1.5 hours |
| The Nurtured Lineage — A Sacred Connection Ritual | For family or chosen family: guided meditation, a release and intention ritual, shared intention-setting, and aura photography. | Pairs or small intergenerational groups | 2–3 hours |
| The Sanctuary of Release — A Grief & Healing Circle | For people going through grief or a major life change. Gathered in a candlelit space, with rituals of remembrance, breathwork, a sound bath, and quiet reflection. | 1–8 | 2 hours |
| The Self-Discovery Retreat — A Personalized Day of Renewal | A full day for one or two: a sound bath or guided meditation; aura photography and reading at the start and end; a discovery session (Astrology, Palmistry or Human Design); a card or spirit guide reading; and an aura cleanse ritual. | 1–2 | 5 hours |
| The Cosmic Couples Session — A Zodiac-Inspired Date Night | Couples' aura photography and compatibility reading, mini astrology compatibility insights, a tarot or oracle reading for the relationship, and mocktails. | 2 | 1.5 hours |
| The Radiant Arrival — A Gathering for Expecting Families | An alternative to a baby shower: a celebratory sound ceremony, an intention and keepsake ritual, and aura photography for the mother, with a complimentary return session after the birth. | 1–8 | 1.5 hours |
Seasonal Gatherings
| Experience | What happens | Guests | Length |
|---|---|---|---|
| The Gift of Presence — Holiday Season Celebration | Guided meditation, a gratitude ritual, and holiday mocktails with seasonal snacks. | 1–8 | 1.5 hours |
| The New Year Visioning — Fresh Starts & Intention Setting | Meditation, vision boarding, and a card reading for the year ahead. | 1–8 | 2 hours |
You don't need to memorize these. You need to recognize them when a guest describes one, and know where they live.
Chapter two
Running the event
Every event is held the same careful way, so each one feels consistent and sensory-rich. It has three parts, and the guest only ever sees the middle one.
Before the event
- 1Confirm the details with the organizer: the occasion, guest count, timeline, special requests and overall flow.
- 2Organise take-home gifts and any food or drinks.If food was ordered, confirm it is paid for and assign someone to pick it up.
- 3Set the seating for the event type, and arrange lighting, music and scent.Check the guest count matches the setup's capacity.
- 4Prepare ritual items, crystals, cards, journals and any tech. Check everything is there and in order.
- 5Do a final walkthrough. Test lighting, music and ambience; check everything guest-ready is in place.The space should feel welcoming and polished.
During the event
- 1Greet each guest personally, and introduce the flow and purpose of the event.
- 2Refresh drinks, tidy discreetly, and adjust lighting and music as needed.
- 3Keep the schedule moving, and announce each transition gently.
- 4Use guests' names. Honour individual needs and sensitivities, and adapt to the group's energy.
- 5Support the facilitators behind the scenes: materials ready, setup adjusted as they ask, transitions handled.
After the event
- 1Hand each guest their gift or keepsake yourself, with a personal word of thanks.
- 2Close out the invoice and send the receipt. Check the payment went through.Remind the organizer that final payment was taken a week before.
- 3Tell guests about upcoming public events and workshops, and invite them back.
- 4Reset every space completely: clean, return materials to storage, ready for next use.
- 5Debrief in the end-of-day report: what went well, and what could be better.
How each room is set (seating, platforms, ritual trays, the stations and the mocktails) now lives in Visual & Space Standards, alongside every other setup.
Booking and coordination
Guests request a private event through PALOMA's website, with a form asking for their vision, budget, guest count and preferred date. The event coordinator manages each event from enquiry to the day itself: setting expectations, answering questions, and coordinating with the team. The team reviews upcoming event profiles together on a weekly private events call.
The Private Event Host — a key holder assigned in the Daily Playbook
- Greets guests personally as they arrive
- Keeps transitions between the Dome and spa services seamless
- Checks on guests' comfort throughout
- Gives the final farewell and thanks
Standards for every event
- Ceremony over party: language, pacing and energy honour the occasion.
- Sensory layering: scent, sound, light and touch work together.
- Customisation: from full-space rental to private Dome use, we adapt to the group.
- An introduction to PALOMA: each event is a chance to share our spa services, the Dome, retail and community events.
- Presence and connection: every interaction shows real care.
Your care, attention and presence are the greatest thing you can offer.
Chapter three
Spa journeys: one host, start to finish
A spa journey is a private event for one guest, or a few. She has booked several experiences back to back, often to celebrate a milestone, share the day with someone she loves, or invest in something that matters. Spa journey guests are our VIPs. From the moment they walk through the door, everything should feel intentional, elevated and effortless.
A guest booked three services back to back. She has just finished the first.
Two versions of the next ninety seconds.
Tap the answer you would give.
Nothing went wrong and the whole thing just became admin.
She had to find someone. On a visit she has probably spent a great deal on, to mark something, she spent ninety seconds working out where to go.
Look at B.
Yes, and the important word is waiting.
Every spa journey has one dedicated host, and that host is present at every transition — not summoned to one.
The difference between these two is not effort. It is whether one named person owns the whole arc, which is a decision made before she arrives.
- Assigned before she arrives
- One Experience Guide is designated for the duration. Not the person who happens to be free.
- Owns the full arc
- Arrival through farewell. She introduces herself as the host: I'm your person if you need anything at any point.
- Present at every transition
- Not only when something goes wrong. Waiting when the guest emerges, rather than scrambling to find her.
- Holds the sequence
- Who collects the guest, when, in what order, from where. Confirmed with every provider before the day starts.
- Watches the whole group
- If friends are on the journey together, all of them, not just the one who booked.
A journey guest is a VIP, and the mechanism is not luxury. It is that one person is accountable. Nothing about the day should feel coordinated in front of her.
The Journey Menu
Each journey has its own arrival beverage, its own preparation and its own parting gift. The beverage at arrival is not hospitality dressing: it is the signal that the experience has already begun.
| Journey | Key preparation | Parting gift |
|---|---|---|
| Fire Within | Cacao drink prepped for arrival | To-go cacao packet or mini fire cider + Mookaite crystal |
| Nourish Within | Kombucha offered at check-in | Wild Emry shower steamer + Labradorite or Opalite crystal |
| Deep Within | CBD seltzer ready for check-in; CBD gummies on arrival | — |
| The Foundation | Sound bath coordination pre-arrival | Mindful snack + Onyx crystal |
| The Revival | Sound bath set-up; mindful snack ready | Onyx crystal |
| The Metamorphosis | Kombucha, sound bath, aura photography, meal coordinated | Onyx crystal |
Check the preparation and the parting gift every time, including for journeys you have hosted before.
Before, during and after
Before the guest arrives (preparation)
- 1Assign the journey host — one Experience Guide as the dedicated point person for the whole visit, before the guest arrives.
- 2Confirm all bookings on the DAAG and in Zenoti — every provider, room and transition time, in sequence.
- 3Prep journey-specific beverages (cacao drink, kombucha, CBD seltzer, etc.).
- 4Make sure robes and slippers in the correct sizes are ready.
- 5Prepare transition bags and label them clearly.
- 6Set parting gifts (packaged and tagged) at the front.
- 7Coordinate any Dome setup, if applicable.
- 8Map out your contingency plan: Plan B, C and D ready before the guest walks in — not after.Walk through the full journey timeline and ask: what happens if Provider 1 runs over? What if the room isn't ready for the transition? What if a friend is joining and their timing shifts?
Guest arrival & journey start
- 1Warm welcome — VIP level. Greet the guest by name the moment they walk in.Rise, smile, and make them feel like you've been looking forward to their arrival — because you have.
- 2Introduce yourself as their host for the experience.“I'm [Name] and I'll be taking care of you throughout your journey today. If you need anything at any point, I'm your person.”
- 3Serve the journey-specific beverage immediately (cacao for Fire Within, kombucha for Nourish Within, etc.).This signals to the guest that the experience has already begun.
- 4Guide them to comfort: escort the guest to the arch nook and make sure they're settled before the first service.
- 5Communicate timing: tell all Service Providers the guest has arrived and share any special notes from check-in.
- 6Confirm hand-offs with every provider — who picks the guest up, when, in what order, and from where.For group appointments, confirm all therapists are aligned on simultaneous pick-up timing.
Mid-journey touchpoints
- 1Be present at every transition — waiting when the guest comes out of each service, not scrambling to find them.
- 2Offer water, a moment to breathe, and a warm word before walking them to their next provider.
- 3Keep the vestibule clean and water cups full throughout — the space reflects the experience.
- 4Check in with each provider mid-journey.Are they on time? Do they need anything? Is there anything the host should know before the next transition?
- 5For group appointments, check on all guests, not just one.If friends are experiencing the journey together, they should feel equally attended to.
- 6Communicate any timing changes immediately — to providers, to guests, and to the rest of the team.
Plan B, C and D
Back-to-back appointments mean back-to-back chances for things to shift. A contingency thought of in advance is calm. The same contingency thought of in the moment is visible.
| If… | Do this |
|---|---|
| A provider is running over | Intercept the guest before they're standing in the hallway wondering what's happening. Offer a beverage, escort them back to the nook or the Dome if available, and let them know their next provider will be with them in just a few minutes. Their full service time is protected — say so clearly and calmly. |
| A friend is joining the journey | Know in advance. Map their timing, services and transitions alongside the primary guest. Greet the friend with the same VIP energy — they are part of this experience, not an add-on. |
| A room isn't ready for a transition | Never let the guest wait in a hallway. Have a holding space ready — the arch nook, the Dome, the vestibule — and fill the time intentionally: a crystal hallway walk, a fresh beverage, a quiet moment. The best journeys are ones where the guest never knew anything shifted. |
Provider one is running fifteen minutes over. The guest is about to come out into a corridor.
What do you actually do?
Tap the answer you would give.
Yes — and all three parts matter.
Intercept, so she is never the person in a hallway with no information. Relocate — the arch nook, the Dome if it is free, a crystal hallway walk, a fresh beverage. And say the thing she is actually worried about: that she is not losing minutes she paid for.
Never let a journey guest wait in a hallway. That is the rule, and having a holding space ready is what makes it keepable.
Honest, and it makes the delay the subject.
She does not need the reason. She needs somewhere to be and to know her time is intact. Explaining is what we do when we have nowhere to put her.
Understandable, and it moves the problem into the next room — where it becomes a rushed service rather than a delayed one.
The guest's service time is protected. That is the constraint, not the variable.
Two friends are doing a journey together. One of them booked and paid.
How do you treat the one who didn't?
Identically. Greet her with the same energy and check on her just as often.
Yes, and the source says it almost this bluntly: she is part of this experience, not an add-on.
The failure is quiet and common — the host gravitates to the guest who booked, and the friend gets a slightly thinner day. She notices, and she is the one who tells people about it afterwards.
For a group, check on all of them. Not just one.
The other answers, and why not
Warmly, while keeping the booking guest as your primary point of contact.
Operationally tidy and experientially wrong.
A primary point of contact is an administrative concept. Timing questions go to whoever booked; care does not get a hierarchy.
Ask the booking guest how she'd like her friend looked after.
Deferential, and it makes her host her own guest on a day she came here to be looked after.
That is the job you were assigned.
Checkout & farewell
- 1Deliver the journey-specific parting gift (see the quick reference below).
- 2Serve the final beverage, if included.
- 3Invite guests to book their next experience.
- 4Offer to take a photo of them in the space.
Never a hallway. Have somewhere ready, and say her time is protected.
Key takeaways
- 1Assigned before she arrives. Present at every transition, not summoned to one.
- 2Plan B, C and D exist before she walks in. A contingency thought of in advance is calm; the same one improvised is visible.
- 3Never a hallway. Have somewhere ready, and say that her time is protected.