Module 9 · What We Offer
The Dome
Sound baths, moon ceremonies, solstice rituals and Reiki: how to find the schedule and share it with every guest.
About 30 min to read · then Check yourself
Chapter one
A room behind a door
Down the hall from the treatment rooms there is a door, and behind it a vaulted plaster room with a single warm light at its center. This is the Dome: PALOMA's own space for spiritual and meditative work, set deliberately apart from everything else in the house.
Where the spa is about individual treatments, the Dome is about community, ceremony and shared experience. Among the four pillars it lives mostly in Connect: being with other people, or properly with yourself. It exists for guests who are ready to go beyond the physical and into the energetic, the ceremonial and the spiritual.
Two things are worth knowing from the start. The Dome is not an add-on; it is core to PALOMA. And it is not a niche offering for a certain type of guest. Every guest should leave knowing what happens in this space, with an open invitation to come back for it.
Most guests never discover the Dome on their own. They discover it through you.
Which means you will be asked one question more than almost any other. Try it.
“What actually goes on in there?”
Two answers. One of them opens a door.
Tap the answer you would give.
Accurate, modest, and it closed.
She asked a curious question and got a room description plus a schedule. Nothing in it told her what the space is for, or that it might be for her.
Look at B.
Yes, and notice what it did in three sentences.
Named what the space is for. Gave her the two modes. And said the thing she was actually wondering — that it is not the same kind of experience as the one she booked.
Most guests never discover the Dome on their own. They discover it through you. That is not a sales line; it is a fact about a room behind a door.
Chapter two
Two ways to be in the Dome
One room holds two quite different kinds of experience, and once you can name them, every Dome question gets easier.
- Private sessions
- One guest, one practitioner. Intuitive, energetic and deeply personal one-to-one work: Reiki, Aura Photography, Tarot, Palmistry and Psychic Readings. Booked like any other one-to-one service.
- Group ceremonies, as a class
- Scheduled ceremonies anyone can book into: Sound Bath, Full Moon, New Moon, Reiki Sound Bath and Solstice, held with a small group.
- Group ceremonies, as a private event
- The same ceremonies, taken privately as part of a PALOMA event. Same experience, one group, their own booking.
A ceremony can be a public class or a private event. Both are real, and a guest may mean either.
Why it is set apart
It is tempting to think of the Dome as simply the big room. It is the other way round: the Dome is not the spiritual space because it is large. It is large because of what it is for. A treatment room is for individual physical restoration. The Dome is for community, ceremony and the energetic, and it is deliberately separate so it can hold that. So the honest sentence to a guest is "very different energy from a massage," rather than "it's another room."
Where each session happens
Aura Photography. Tarot. Every psychic and intuitive reading. Every group ceremony.
Reiki and Palmistry: mostly in the Dome, and occasionally a treatment room, depending on availability.
If a guest asks where her Reiki or Palmistry will be, check that day's set-up with your manager. Something that is true most days is not something you tell a guest as a fact about today.
How many fit
A guest wants to bring eleven people to a ceremony.
You have the room and the date. What do you say?
Tap the answer you would give.
No, and this is the one to get right before your first booking.
Standard capacity is ten. Eleven is possible and it is not yours to promise — and a promise you cannot keep is worse than a number she did not want to hear.
Yes, and all three parts matter.
Up to ten is standard. Eleven or twelve needs management approval. You do not promise above ten without it.
Notice that you have not said no. You have given her the standard, named the route, and kept the answer. She waits two minutes instead of being told something that later changes.
Clean, and it closes a door that is actually open.
Eleven and twelve are possible with approval. Telling her ten is the hard ceiling loses a booking PALOMA would have taken.
- Up to ten: standard.
- Eleven or twelve: management approval.
- Never promised above ten without it.
The minimum number of guests for a group ceremony to go ahead. PALOMA is confirming this. Ask your manager.
Chapter three
The private sessions
When a guest books one of these, she is stepping into the Dome, not a treatment room, and into something spiritual in nature. You don't need to have received each one to speak about it well. You need to know what it is, who it suits, and a few warm words for when she asks.
Reiki
Energy work. She stays fully clothed, in the Dome or a treatment room. A good fit for guests going through a transition, guests who want quiet time for themselves, or anyone curious about energy work.
Words to keepReiki is a gentle energy session — you stay fully clothed and lie comfortably while the practitioner works with light or hovering hand placements. It's a beautiful complement to massage, or a quiet experience on its own.
Aura Photography
Dome only, thirty minutes, for one or for two. PALOMA owns an original 1970s aura camera, and that alone makes it rare. A good fit for guests curious about their energetic blueprint, couples or best friends, and anyone who wants a keepsake and a meaningful reading.
Words to keepOur aura camera is a vintage camera from the 1970s — you rest your hands on it and it creates a color portrait of you on a Polaroid. You get a reading, a color guide card, and a keepsake box. People travel from all over Columbus for this — there's nothing else like it.
Tarot
Dome only. Symbolic and intuitive. A good fit for guests looking for reflection, clarity or a different lens on their situation, first-timers and tarot enthusiasts alike.
Words to keepTarot is a symbolic card reading used as a tool for reflection and guidance. Our readers are highly intuitive, so it's much more personal than a standard card pull. Guests come with a question or come completely open — both work.
Palmistry
Dome or treatment room. A focused thirty minutes on Love, Career or Overall Wellbeing, or a comprehensive hour with inked palm prints and a written overview to take home.
Words to keepPalmistry is a reading of your hand — the lines tell a story about your personality, relationships, and life path. Guests can choose a focused 30-minute session or a full 60-minute comprehensive reading with inked prints to take home.
Psychic and intuitive readings
Dome only, an hour each: Past Lives, Spirit Guide, and Intuitive Health Mapping. A good fit for guests looking for guidance, clarity on a life decision, or a deeper connection with their intuition.
Words to keepA personal session with one of our gifted readers — they tune into your energy and offer insight and guidance. Guests come with questions or come completely open. We offer Past Lives, Spirit Guide, and Intuitive Health Mapping sessions. It's always a meaningful, memorable experience.
You will know a fair amount about these before long. Here is where your part ends.
A guest asks what Reiki does.
You know a fair amount about it. How much of it is yours?
What it is, what happens in the session, and what people tend to describe afterwards.
Yes — and that is a great deal, said plainly.
A gentle energy session. You stay fully clothed. The practitioner works without manipulating the body. People often describe warmth, or tingling, or feeling lighter. All description, all yours.
What it does to her, and why, belongs to the practitioner — and offering to ask is better than either guessing or going blank.
The other answers, and why not
All of it — energy work is PALOMA's own offering, so its explanation is PALOMA's.
PALOMA offers it and that does not transfer the practitioner's ground to you.
Guide the experience. Do not interpret the body — and an energetic mechanism is still a claim about a person.
Very little — energy work is a practitioner's field and you should route the question.
Over-correcting, and it shrinks you unnecessarily.
You may describe the session in full and say what guests report. Routing a question you could answer well teaches her that PALOMA's front desk knows nothing about the Dome — which is the opposite of the point.
Chapter four
The five ceremonies
Through the year, the Dome holds five group ceremonies. Each has its own purpose and draws different guests, so the skill here is matching the right ceremony to the right person.
- Sound Bath
- The easiest first step.
- A live, full-body sound experience with crystal alchemy singing bowls. Guests lie in a comfortable, supported position while our meditation instructor plays large crystal bowls. Completely passive: no movement and no prior experience needed. A good fit for first-time meditators, anyone who wants to lie still and simply listen, and busy professionals who want a real pause.
- Full Moon Ceremony
- Release.
- Timed to the full moon, traditionally a time of culmination, release and illumination. Breathwork, sound, intention-setting and ritual, with guided reflection on what to let go of, closing in shared silence and gratitude. A good fit for guests drawn to lunar cycles, journaling, or looking for closure and clarity.
- New Moon Ceremony
- New beginnings.
- Honoring the dark moon, traditionally a time of new beginnings and intention-setting. Where the full moon invites release, the new moon is about clarity, commitment and moving toward what you want: meditation, breathwork, journaling prompts and sound. A good fit for guests starting a new chapter or working toward a goal.
- Reiki Sound Bath
- The most layered.
- Two practices together: Reiki from a certified practitioner who moves quietly among the guests while our instructor plays the bowls. PALOMA's most immersive group experience, and a good fit for guests who have enjoyed a Sound Bath and want to go further.
- Solstice Ceremony
- Twice a year.
- Winter Solstice in December and Summer Solstice in June, honoring the turning of the seasons: sitting with the darkness before the light returns, or celebrating fullness and radiance. A good fit for guests drawn to nature and seasonal living.
Words to keepHave you heard of a sound bath? It's one of my favorite things we offer. You lie down fully clothed on a mat, and our instructor plays these beautiful crystal bowls — the sound fills the whole room. It's one of the stillest hours you can give yourself. No experience needed — you just show up and receive.
The Sound Bath, in words you can lift.
From her side of it
The question underneath most of her questions is simply: what will actually be expected of me? This is the most useful thing you can hold about the Dome.
- Before
- Arrive ten minutes early. Comfortable clothes. Shoes come off. Nothing heavy to eat for two or three hours beforehand.
- Arriving
- A warm, dimly lit room. Shoes off, and she settles onto a mat in a supported position. A small group, and quiet.
- During
- For a sound bath: completely passive. No movement, nothing to do, no experience needed. A ceremony adds breathwork, reflection, sometimes journaling, and closes in shared silence.
- After
- Most people describe feeling lighter, clearer, or deeply rested. Some drift somewhere between awake and asleep. Nobody minds.
Notice what none of that is: a claim. Every line is what she does, what the room is like, or what people report.
“I've never done anything like that.”
What does she need to hear?
Tap the answer you would give.
Warm, and it answers a worry she doesn't have.
She is not worried about whether she'll enjoy it. She is worried about whether she'll do it wrong.
Yes. That is the whole answer, and it is also literally true of a sound bath.
You don't need any experience. You just show up and receive. The hesitation is almost never about the idea; it is about being the person in the room who doesn't know the moves.
And nothing there asked her to believe anything — which matters, because PALOMA does not need agreement to remain confident.
Kind, and it is the second-best sentence rather than the first.
It reassures her about being looked after while leaving the actual fear — that there is something to get right — completely intact. Say the nothing-to-do part first; this is a good follow-up.
Chapter five
An open invitation
Your part is to mention the Dome warmly, authentically and naturally: not as a hard sell, but as a genuine invitation. Active promotion is expected, and it isn't pushy. You are inviting a guest into one of PALOMA's most distinctive offerings, and when you believe in it, she feels that.
Words to keepWhile I'm getting you set up — if you're ever interested in meditation or spiritual work, we have some beautiful experiences in The Dome. We do Sound Baths, Moon Ceremonies, and also private sessions like Reiki and Aura Photography. I can pull up the schedule if you're curious.
At check-in.
Words to keepYou look so peaceful right now. We have a Sound Bath next week if you'd like more time like this. You just lie down and let the bowls wash over you.
At checkout, when she looks relaxed.
Words to keepYou meditate? You're going to love what we do in The Dome. Our Moon Ceremonies are really aligned with intentional practice, and a lot of our dome guests have their own spiritual work and come here to deepen it with community.
When she mentions meditation or a spiritual practice.
An invitation is said once, lightly, connected to something real, and then let be. A declined invitation leaves no residue.
She has just come out of a massage and looks entirely peaceful.
You think a sound bath would land for her. What do you do with that?
Say so once, lightly, connected to the state she's in — and then let it be.
Yes.
You look really peaceful. There's a sound bath next week if you ever want to go further into that. Once, connected to something real, and then nothing.
The existing training says active promotion is expected — and the version of that which is PALOMA is an invitation, not a push. Verbs stay soft. No urgency, no second mention, no they fill up fast.
A declined invitation leaves no residue.
The other answers, and why not
Nothing — she's in a lovely state and mentioning anything would break it.
Protective, and it is how the Dome stays undiscovered.
Most guests never find it on their own. Saying nothing is not neutral; it is a decision that she doesn't get to know.
Mention it, and note the next few dates so she has options.
One step too far, and the step is the problem.
Dates turn an invitation into a booking conversation at a moment she is not in. If she is interested she will ask, and then the dates are welcome.
When the lobby gets loud
The Dome is also a place to wait well. Early arrivals, gaps between services, couples and small groups, or a lobby that has got loud: escort her there warmly, and waiting time becomes part of the ritual instead of time she is spending. Protecting the Dome from guests is not the standard. Just check the day's schedule first.
A guest has arrived forty minutes early. The lobby is busy.
The Dome is empty. Is it available?
Tap the answer you would give.
The instinct is right and the confidence is not.
It is exactly the kind of moment for it — early arrivals, gaps between services, couples and small groups, or a lobby that has got loud. But you have not checked one thing.
Yes, and it is a thirty-second check that prevents a genuinely bad moment.
Walking a guest into a space that is about to be set up for somebody else is worse than leaving her in a busy lobby.
Once it is clear: it is a serene retreat rather than a waiting area, and waiting time becomes part of the ritual instead of time she is spending.
No — and this is a real misreading of what the space is for.
Team members are encouraged to escort guests there warmly, particularly when the lobby is crowded or a guest would appreciate something more elevated. Protecting the Dome from guests is not the standard.
Chapter six
Booking the Dome
The practical part, so that when she says yes you are ready. Everything you need is in one place:
| Details | |
|---|---|
| Group ceremonies | Zenoti, Class tab. Sound Bath · Full Moon · New Moon · Reiki Sound Bath · Solstice Ceremony |
| Private sessions | Zenoti, individual service booking. Reiki · Aura Photography · Tarot · Palmistry · Psychic Readings |
| Always in the Dome | Aura Photography · Tarot · all Psychic and Intuitive Readings · all group ceremonies |
| Dome or treatment room | Reiki · Palmistry — check that day's set-up with your manager |
| Schedule | Published at least one month ahead. Check Zenoti for open spots. |
| If a class is full | Offer the next available date or the waitlist. The experience is worth the wait. |
| Guest preparation | Arrive 10 minutes early · comfortable clothing · shoes off · no heavy meals for 2–3 hours before |
Booking a private event
Private events are booked by filling out a form on our website, under Private Events. It asks for her vision, budget, guest count and preferred date. If a guest would like to book one, you can help by filling it out with her, right there on the website, and the event coordinator takes it from there.
Setting the Dome for a guest is a short sequence, the seating position and the music, and your trainer will walk it with you in the space.
You don't need any experience. You just show up and receive.
Key takeaways
- 1Two modes, one room, deliberately separate. Private sessions one to one; group ceremonies up to ten.
- 2Nothing to do and nothing to believe — that is what the hesitant guest is actually asking about.
- 3Describe the session and say what people report. What it does to her belongs to the practitioner.