PALOMATraining
All modules ▾⌂Home1Brand Overview2HR & Policies3Guest Engagement4Software Training5Operations & Daily Procedures6Visual & Space Standards7The Menu8Wellness Education9The Dome10Journeys & Private Events11Retail12Knowledge Checks13Service Providers★Manager TrainingLook it up◇Reference◇How we do it◇Your first weeks◇What you flagged

PALOMA Training

Come all the way in.

Your training, one module at a time. Read each module, then check yourself. Nothing here is timed.

Begin Module 1 →
On a training shift?Your first weeksEach training day: what you do on the floor, which module to read, and your trainer touchpoint.→

Find your path

Select your role

Modules your role does not need are dimmed. You can change this any time.

Your learning path

Training Modules

01Start hereBrand OverviewWhy PALOMA exists, who we are, what we offer, the house itself, our values and the PALOMA Way.About 83 min
02HR & PoliciesWhat is expected of you, what happens in your first days, and the policies you work under.About 21 min
03Guest EngagementHow to greet, connect with and delight every guest, from the door to the warm goodbye.About 116 min
04Software TrainingZenoti, Sling, Gusto and the tools you use every shift.About 7 min
05Operations & Daily ProceduresDaily rhythms, shift procedures and the systems that keep the day running from opening to close.About 65 min
06Visual & Space StandardsHow every room is set, and how PALOMA should look, space by space. More standards are being added.About 8 min
07The MenuEverything PALOMA offers, how one service differs from another, and how far your knowledge goes.About 52 min
08Wellness EducationThe wellness world in plain words: what you can know, and what is yours to say.About 25 min
09The DomeSound baths, moon ceremonies, solstice rituals and Reiki: how to find the schedule and share it with every guest.About 22 min
10Journeys & Private EventsPALOMA’s private event experiences, journeys and groups, and how they run.About 15 min
11RetailThe PALOMA Edit: how a guest takes the experience home, the five movements of the retail journey, and the six categories.About 0 min
12Check yourselfKnowledge ChecksSix moments, in the order you learned them, before you take it onto the floor. No score.About 28 min
13TherapistsService ProvidersFor massage therapists, estheticians and Dome practitioners. The massage therapist track is here now: sanitation, the shape of a treatment, draping, and the recommendation. Esthetician and Dome practitioner tracks are coming.About 22 min
★ManagersManager TrainingThe manager on duty’s day, Zenoti 201, Sling and scheduling, and retail leadership.About 23 min

Before you begin

Recommended Study Schedule

Three sittings. Your trainer will tell you which day each one fits.

1Session one · about 1.5 hoursThe FoundationWho PALOMA is, and what is expected of you.
2Session two · about 4 hoursKnow the Menu & the GuestWhat we offer, and how to receive and guide every guest.
3Session three · about 2 hoursOn the ShiftHow the day runs, how the space is set, and the tools you use. Then the knowledge check.