New Hire Training Hub
Welcome to
PALOMA
We're so glad you're here.
PALOMA is more than a place of work—it's a living expression of our belief that when people feel supported, regulated, and inspired, they show up as their most vibrant selves.
This training space is designed to help you understand not only what we do, but how we do it. You'll learn about our services, our philosophy, and the small details that make a PALOMA experience feel thoughtful, calm, and intentional from the moment a guest walks through the door.
Take your time moving through the material. Ask questions. Stay curious.
Every role here contributes to the atmosphere we create together.
Welcome to the PALOMA team. We're so happy you're part of it.
Your Learning Path
Training Modules
Find Your Path
Select Your Role
Choose your role to highlight the modules required for your position. Non-required modules will be dimmed. Your selection is saved for your next visit.
Welcome & Brand Overview
Understand PALOMA's mission, three pillars, brand philosophy, and what it means to deliver the barefoot bohemian experience.
HR & Policies
Attendance expectations, dress code, discount and fee waiver rules, and therapist call-off procedures. Know the rules that protect the team.
Services & Treatments
Deep dive into every service — massage modalities, facial protocols, tech remedies, ear seeding, and energy healing offerings with pricing.
Massage Therapists
Massage menu, enhancement protocols, full ritual guides, operational tools (DAAG, checklists, SOAP notes), guest intake, and service matching.
The Dome
Sound baths, moon ceremonies, solstice rituals, and Reiki events — how to find the schedule and share it with every guest.
Private Events
Explore PALOMA's brand identity and the full Private Events Handbook — 17 curated experiences from bridal rituals to grief healing circles.
Guest Engagement
Learn how to greet, connect with, and delight every guest. Covers retail journeys, service procedures, complaint resolution, and CBD scripting.
Operations & Daily Procedures
Master the Daily Playbook, DAAG form, opening & closing routines, EG role assignments, and spa journey preparation.
Visual & Space Standards
Master PALOMA's visual identity, interior design philosophy, color palette, typography, photography style, and spatial design principles.
Wellness Education
Become the expert. Aura photography, crystal basics, sound bath benefits, lymphatic health, and infrared sauna science for guest education.
Software Training
Master PALOMA's tech stack: Zenoti (booking), Sling (scheduling), Gusto (payroll), and social platforms.
Knowledge Checks
Test your understanding across all 10 modules. Score 70% or above to demonstrate competency. Instant feedback with review suggestions.
Before You Begin
Recommended Study Schedule
Plan for 6–8 hours total across three sittings. Take your time — this is the foundation of every guest experience you'll create at PALOMA.
- ✦ Welcome & Brand Overview
- ✦ Operations
- ✦ Guest Engagement
The foundation every team member needs before interacting with a guest.
- ✦ Massage Module — Part 1: Know the Menu
- ✦ Massage Module — Part 2: The Guest Journey
Study the rituals and enhancements deeply. Know how to guide every guest to the right experience.
- ✦ Massage Module — Part 3: In the Treatment Room
- ✦ Massage Module — Part 4: Running Your Shift
Step-by-step protocols for every ritual, plus the DAAG, checklists, and SOAP notes you'll use every shift.
"You are 2× more likely to reach your health goals— The PALOMA Philosophy
when you have the right support system."