Module 6 · Your Day

Visual & Space Standards

How every room is set, and how PALOMA should look, space by space. More standards are being added.

About 15 min to read

Chapter one

A room set for one guest

This module is about how PALOMA looks, room by room: the standards that make each space feel set for one person. (Where the house came from, and why it's laid out the way it is, lives in Brand Overview.) A guest's visit begins before her provider says hello. The scent, the lighting and the way the sheet is folded all show care, or show that something was missed. So every room has a standard, and the standard has one aim:

The room should feel like it was set just for this one guest.

During your 8 shadow days you'll walk through each setup with your trainer several times. When you work on your own, these are the standards to check against. Start with the room most guests meet first.

A massage room seen from the doorway: the table with the face cradle up, the blanket folded down over a half-folded sheet, the bolster on a stool, hooks and a shelf on the wall, a basket on the floor, the wall nook, and warm towels and oil under the table.

The massage room

Three labelled photos of a massage room. A wall shelf with dried flowers, a tissue box, a small jewelry dish and a framed aura photo, with two hooks above and a woven basket on the floor. A massage table with the face cradle up, a bolster resting on the stool, and a tasselled blanket folded down over a half-folded sheet. A wall nook holding a chime, an enhancement dish, a clock and a spray bottle, and under the table a hot towel cabinet, a full-size towel, a coconut oil bottle warmer and a container of wipes. — Massage room: guest belongings, the table as the guest walks in, and the nook.

Table

Face cradle up
Bolster sitting on top of the stool
Blanket folded down, sheet in a half-fold

Guest belongings

Hooks for clothes, jackets or handbags
Shelf: tissue box, jewelry dish, staff aura photo
Basket for shoes and handbags

Nook

Chime
Enhancement dish
Clock and spray

Under the table

Facing the door: hot towel cubby, full-size towel, coconut oil bottle warmer
Facing the wall: wipes

The facial room

Three labelled photos of the esthetician treatment room. The same belongings wall with hooks, a shelf holding a tissue box, jewelry dish and framed aura photo, and a basket on the floor. The room from the doorway, with a made facial bed, a cleared side table, and wall shelves of neatly arranged skincare products. The facial bed close up, with a bolster under a tasselled blanket folded down, a half-folded sheet, a towel laid lengthwise at the head and a second towel folded diagonally for a headwrap. — Facial room: guest belongings, the room on entry, and the table.

Table

Bolster stays on the bed
Blanket folded down, sheet in a half-fold
First towel laid lengthwise where the head will rest
Second towel folded diagonally for the headwrap

The room

Bed perfectly made, stool tucked under the head of the bed
Work table cleared of any used implements or products
Product shelves neatly organized

Guest belongings are set the same way as the massage room: hooks, the shelf with a tissue box, jewelry dish and staff aura photo, and a basket for shoes and handbags.

The sauna room

Inside the sauna

First towel laid flat on the far bench, so the guest can see the tablet
Second towel draped over the backrest, laid out neatly with tags hidden

Sauna tablet

Quick Mode is always on, running at the maximum temperature and time

The room

Water filter filled
Hooks free for the guest's belongings
Coasters set out for the number of guests in the session
Shelves fully stocked with towels and towel wraps
Two rolled towels laid out for each session
Trash can liner clean and empty

Guest nook

LED menu and remote laid out for the guest
Jewelry dish
Face and body wipes set out for each guest

Chapter two

When a visit needs a little more

Some visits ask the room for more, and the DAAG tells you which before the guest arrives.

Transitions

A transition service is a guest having 2 or more services in treatment rooms. Prepare the room with a robe, slippers and a transition bag before she arrives, so she can carry her belongings from one treatment to the next without dressing and undressing again.

A white knit robe hanging on a hook in the corner of a treatment room, with a woven basket on the floor below it and a woven transition bag open and folded over the rim of the basket. — The robe on its hook, and the transition bag open over the basket.

Setup

Robe hung neatly on the hook, tie belt done in a bow
Slippers placed next to the basket
Transition bag open and folded over the basket

Enhancements

Labelled treatment room setups. A black warming bag on a round wooden side table. Four views of the wall nook, each with the chime, clock and spray: one with a cryo ball in the enhancement dish, one with cold stones on a towel, one with purple silicone cups on a towel, and one with plastic cups and a pressure gun on a towel. — Warming bag, cryo, cold stones and cupping sets.

Booked	How the room is set
Transition	Transition bag open in the basket; robe hanging on the hook with the tie belt in a bow
Warming bag	Heat pack or Himalayan bag on the side table
Cryo	Cryo ball or cold stones in the nook
Cupping	Silicone cups, or plastic cups with the pressure gun, laid on a towel in the nook

Groups

A group appointment is 2 or more guests booked for spa services together. Often they're celebrating something, such as a birthday, anniversary or retirement, or friends and family visiting from out of town. Knowing ahead lets the team note it on the DAAG and have a mindful gift ready.

How we look after a group

Providers collect all the guests from the lobby at the same time.
We serve kombucha or champagne after their services.
Guests celebrating a birthday, anniversary, graduation or similar receive a mindful gift, usually a crystal, at the manager's discretion.

Chapter three

Setting the Dome for an event

Every event is set up the same careful way, so each one feels consistent and sensory-rich. It starts with how people will sit.

Five Dome seating setups under arches: cushions in a circle for the standard seated setup; mats radiating from a platform of bowls for the standard bed setup; low beds with folded blankets for Reiki; a love seat for two; and a single deep armchair with a journal for the self-discovery retreat.

Seating	Guests	Used for
Standard Seated Set Up	1–8	Comfortable seating in a circle or semi-circle
Standard Bed Set Up	1–6	Reclined, for sound baths and meditation
Reiki Bed Set Up	1–6	A bed arrangement for reiki
Love Seat Set Up	2	Seating for couples
Self-Discovery Chair	1	A dedicated chair for the multi-hour retreat

Then the pieces that make each event its own: the platforms and altars, the ritual trays, and the stations in the Healing Room.

Tap to see each kind of piece.

Platforms + altarsRitual traysHealing Room

Where the focus of the room sits.

Standard Platform: The focal point for instructors and ritual items.
Sound Bath Platform: For placing the singing bowls.
Keepsake Platform: For intention-setting and ritual items.
Aura Light: Lighting for the aura camera.
Flower/Crystal Grid: A geometric arrangement of natural elements.
Candle Altar Platform: For candlelit rituals.

Everything for one ritual, ready on one tray.

Ritual Spell Jar Tray: Manifestation items.
Tarot Tray: Cards, candles, journal.
Human Design Tray: Packets, sheets, personalised frames.
Water Ritual Tray: Selenite, brass bowls, herbs, flowers.
Palmistry Tray: Cards, papers, handouts.
Aura Tray: Camera, boxes, film.
Breath Work Ritual Tray: Cleansing water, linens.
Release & Intention Ritual Tray: Burnable paper, intention prompts, lighter.
Keepsake Ritual Tray: Feather pens, handmade paper, selenite, bowls.
Cosmic Couple Tray: Aura boxes, couple sheet, tarot/oracle cards.

Stations for one-to-one sessions.

Aura Camera Station (Healing Room): Aura photography and readings.
Palmistry Station (Healing Room): One-to-one readings, with cards and materials.
Reiki Station (Healing Room): A bed, with journal and gifts.

Other materials and gifts

Aura boxes and film · selenite slabs · brass ritual bowls · dried herbs and flowers
Oracle cards · tarot cards · palmistry papers and handouts · Human Design packets and frames
Journals · writing tools · feather pens · handmade paper · burnable wish paper
Ayurvedic oils · clearing/smudging items · candles · wedding crowns (Stefana)
Red thread/cord · Solar Return ritual kits · vision board kits · spell jars

The signature mocktail

Each event's signature mocktail is chosen when it is booked, and set out ahead of time in good glassware. It is part of the experience.

Mocktail	Base	Flavour
Zen Hibiscus	Recess Pomegranate Hibiscus	Floral
Amber Zest	Recess Blood Orange	Bright citrus
Tranquil Paloma	Recess Mood Grapefruit Tangerine	Citrus, refreshing
Liquid Orchid	Recess Mood Black Cherry	Deep, rich cherry
Wild Berry Prism	Recess Blackberry Chai	Warm, spiced

Chapter four

Still being written

Standards for these spaces are being written now and will be added here over the next few weeks. Until they are, your trainer will show you how each one is set.

The Dome: seated classes, lay-down sessions, sound journeys, aura photography and workshops
The boutique and retail space
The vestibule and lobby
The breakroom and back of house

Until then, the rule that runs through every room still holds: set it as if one guest is about to walk in, because she is.

Nothing here is accidental.