PALOMATraining
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← Your first weeks

Day 2 · Opening shift

Watch the floor

Today you watch. Notice how a guest is received, from the door to the goodbye.

Open the space with your trainer first. From 9:00, step away for site time when your trainer says the floor allows, and come back for your touchpoint.

On the floor, with your trainer

  • Open the space with your trainer.
  • Watch the floor for about two hours: how guests are greeted as they walk in or wait, check-in, check-out, retail, how the providers and guides work together, taking a guest back to the sauna.
  • Browse experiencepaloma.com as if you were a guest. Look at booking a class, a service and a spa journey from the guest side.

Site time

Touchpoint with your trainer

Talk through three check-ins and three check-outs you watched.

Your journal

Your answers save on this device as you type.

Send to my trainer