PALOMATraining
All modules ▾⌂Home1Brand Overview2HR & Policies3Guest Engagement4Software Training5Operations & Daily Procedures6Visual & Space Standards7The Menu8Wellness Education9The Dome10Journeys & Private Events11Retail12Knowledge Checks13Service Providers★Manager TrainingLook it up◇Reference◇How we do it◇Your first weeks◇What you flagged

Reference  ›  Enhancements

Exfoliating Foot + Leg Treatment

An enhancement added to a massage — a sea-mineral scrub, a warm wrap, then oil.

What it is

An enhancement, not a service. It is added to a 60- or 90-minute massage rather than booked on its own.

Three parts, in order: a gentle exfoliation using sea minerals infused with lavender and lemongrass, then a warmed towel wrap, then a hydrating oil massage.

It is the only enhancement on the menu that is a small treatment in its own right rather than something added to the room.

Taught in the Academy →

What it feels like

Texture, then warmth, then weight. Most guests are surprised by how much they feel it in the legs rather than the feet.

It is the part of the massage a guest is most likely to describe afterwards.

What you can say

You can name the three steps, name the sea minerals, lavender and lemongrass, and say it is added to a 60- or 90-minute massage.

You do not say it detoxifies, draws anything out, or does anything to circulation or the lymphatic system. That wording appears on the menu and is not yours to repeat.

"It's a scrub with sea minerals, then a warm wrap, then oil — it's about fifteen minutes of your massage given over to your legs and feet."

If she mentions broken skin, a recent wax, sunburn or a skin condition, do not decide. Say you will check with her therapist.

Taught in the Academy →

What it does

Awaiting validation

The menu describes this as a detoxifying ritual. That wording is still being validated, so describe the steps rather than the effect.

Who it is not for

Being written down

Who should not receive an exfoliation is being written down. Until it is, any question about skin goes to her therapist rather than to you.

Protocol

Being written down

Your LMT Trainer will show you how this is delivered. It is not yours to perform.

Booking it

Being written down

The current price is being confirmed. Check at the desk before you offer it. What you can say now is that it goes with a 60- or 90-minute massage.

Back to Enhancements