PALOMATraining
All modules ▾⌂Home1Brand Overview2HR & Policies3Guest Engagement4Software Training5Operations & Daily Procedures6Visual & Space Standards7The Menu8Wellness Education9The Dome10Journeys & Private Events11Retail12Knowledge Checks13Service Providers★Manager TrainingLook it up◇Reference◇How we do it◇Your first weeks◇What you flagged
← Your first weeks

Day 10 · Evening shift

Putting it together

The phone, the pieces together, and your knowledge check.

Site time first, then the floor with your trainer.

On the floor, with your trainer

  • Phone calls with your trainer: difficult calls, cancellation and no-show policies, when to take a message and pass it on, what to do with voicemails.
  • From today, you run the steps together, and practise recovering calmly when the day does not go smoothly.
  • Your trainer will show you the other tools you will use: Google Drive, the deep tissue tracker, the ordering list, drop-ship orders, retail standards.

Site time

Touchpoint with your trainer

Share your ratings below and decide together what to practise next.

Your journal

Your answers save on this device as you type.

Send to my trainer