Visual & Space Standards
Work in Progress
This module is actively being built out. What's here is accurate — more room setups, visual guides, and standards are on the way. Check back soon.
PALOMA's spaces are as intentional as our services. Every room, every surface, every detail is set to a standard — because guests feel the environment before they ever say a word to us. These are the setup and presentation standards every team member is responsible for maintaining.
Why Space Standards Matter
A guest's experience begins before their therapist says hello. The moment they walk into a treatment room, their nervous system starts reading the space — the smell, the lighting, the way the sheet is folded. When every detail is in order, it communicates care. When something is off, guests feel it even if they can't name it.
These standards exist so that every guest — whether it's their first visit or their fiftieth — enters a space that feels consistently beautiful, clean, and ready. You are the last line of quality before a guest walks through the door.
Your role: Know these setups cold. During your 8 shadow days, you'll walk through each room setup multiple times with your trainer. When you're solo, these are the benchmarks.
Treatment Room Setup Standards
Preparing treatment rooms before guests arrive is fundamental to the PALOMA experience. These standards ensure consistency, safety, and comfort. Every detail matters.
Room TypeMassage Room
Table Setup
- Massage Table Positioning: Cradle up, bolster on stool, blanket folded down, sheet in half-fold
Under the Bed
- Facing door: Hot towel cubby, full-size towel, coconut oil, bottle warmer
- Facing wall: Wipes
Side Table & Enhancements
- Chime, enhancement dish, clock, spray, jewelry dish, staff aura photo
Room TypeFacial Room
Table Setup
- Facial Table: Bolster stays on bed, blanket folded down, sheet with half-fold
- Head Towel Setup: First towel laid out lengthwise where head will rest; second towel folded diagonally for headwrap
Shelves & Surfaces
- Shelves: Fully stocked with towels and towel wraps, all products neatly organized
- Work Surface: Clear of any dirty implements; stool tucked under head of bed
Side Table
- Face & body wipes, tissue box, LED menu, remote, jewelry dish, water filter
Room TypeInfrared Sauna Room
Sauna & Tablet
- Sauna Tablet: Quick Mode always ON, running at max temperature and max time
Towel Setup
- Bench Towel: First towel laid flat on far bench so guest can see the tablet
- Backrest Towel: Second towel draped over backrest with tags hidden neatly
- Per Session: Two rolled towels laid out for each guest in the session
Guest Nook & Cleanliness
- Guest Nook: Coasters set out for the number of guests in that session
- Trash Can: Liner is clean and empty
Additional Setup References
The following visual references cover enhancement and add-on setups within treatment rooms, as well as how to prepare rooms for guests with transition services or group appointments.
Enhancement & Add-On Setups
Transition Services Setup
Group Appointment Setup
More Standards Coming Soon
This section is growing. The following visual and space standards are being developed and will be added here as they're finalized with the team.
The Dome
Setup standards for seated classes, lay-down sessions, sound journeys, aura photography, and workshop configurations.
The Boutique & Retail Space
Shelf standards, product placement, restock cadence, and visual merchandising guidelines for the retail floor.
Vestibule & Lobby
Guest-facing presentation standards for the vestibule, reception desk, and transitional spaces.
Breakroom & Back of House
Organization standards for the breakroom, laundry area, product storage, and backbar cabinet.