Welcome to PALOMA
Watch the video below to begin — then continue through the module at your own pace.
PALOMA's Mission
PALOMA's mission is to create intentional experiences that support the mental, physical, and spiritual wellbeing of our community.
Through thoughtful services, curated products, and meaningful connection, we help people slow down, restore balance, and reconnect with themselves.
PALOMA embodies a laid-back sense of luxury — an atmosphere of ease, lightness, and quiet refinement. Simplicity and authenticity guide both our design philosophy and the way we care for our guests. Every element of the PALOMA experience, from scent and sound to texture and temperature, is intentionally layered to evoke calm, clarity, and connection.
The PALOMA Promise: We are offering environments, pricing structures, and experiences that meet wellness and self-care where people are today — serving as an escape for people to achieve the calm, grounded feelings that are necessary to live a more balanced life.
As Seen In
PALOMA has been recognized by national publications for redefining the wellness experience in Columbus and beyond.
A feature on PALOMA's unique approach to urban wellness — the vision, the space, and the mission to create a sanctuary for calm and healing in Columbus.
PALOMA recognized as a standout wellness destination in one of America's fastest-growing cities.
PALOMA named a top Columbus destination for solo female travelers seeking intentional wellness experiences.
What We Offer
PALOMA is not a single-service spa. We offer four distinct but deeply connected experiences under one roof.
The Spa
Where ritual meets restoration. Our spa blends ancient healing practices with modern modalities — intuitive massage, lymphatic therapy, LED facials, fascia release, and energetic alignment. Every treatment is thoughtfully curated to support physical, emotional, and energetic wellbeing.
The Meditation Dome
A modern temple for stillness. This architectural centerpiece hosts guided meditations, sound baths, breathwork sessions, and energy attunements — all designed to realign the nervous system and awaken the spirit. Available privately or with a small collective.
The Retail Space
Objects that anchor intention. A living gallery of apothecary blends, crystal collections, self-care tools, fragrance, jewelry, and wellness technology. Every product is chosen to deepen daily ritual — curated with purpose and reverence for the PALOMA ethos.
Private Events
Ceremonies for every season of life. PALOMA hosts intimate gatherings for birthdays, bridal blessings, corporate retreats, and renewal transitions. Each event combines scent, sound, light, and touch — crafted through the lens of ceremony to feel deeply personal and energetically aligned.
Our Values
These six values shape how we work together, show up for guests, and grow as a team. They aren't just words on a wall — they're the standard we hold ourselves to every day.
Openness + Flexibility
Welcoming opportunities as they come and adapting to change as a cooperative team player.
Ownership + Discretion
Acting with courage, challenging the status quo, and feeling empowered to make the call and execute.
Safe + Transparent Communication
Speaking up without fear of judgment — transparent and direct because we feel safe enough to do so.
Creative Collaboration
Leaning on each other's strengths to make the ideas that excite us most, realities.
Curiosity + Exploration
The learning should never stop. Curious minds, active listening, and feedback that propels us forward.
No Toxicity + Egoless Intention
Zero tolerance for blaming, shame, or comparison. We move forward together.
Our Space
Inspired by worldly travels, PALOMA's physical space is one of its most distinct and photographed features. Every zone was designed to evoke a specific feeling.
Exterior Building
Inspired by a schoolhouse in England
Iconic Ceiling
Inspired by a beach club in Mykonos
Magical Crystals
Mined from all over the world
Treatment Rooms
Cozy, private — custom decor, comfy beds, soft linens
The Dome
State-of-the-art acoustics, lights & furniture for sacred stillness
Custom Rugs & Art
Sourced from Morocco, Turkey & Azul
Our Team & Roles
PALOMA's team culture is one of the most distinct characteristics of our brand — built on inclusion, transparency, and mutual respect. Here's who you'll work alongside.
Culture Note: The values we embody for our clients are the same values we hold for our associates. If you experience something that doesn't feel right, speak up — we mean it.
Leadership
General Manager
Leads employee management, scheduling, and all operational efforts.
Brand Experience Manager
Leads all customer journey efforts. Experience Guides & Event Coordinators report here.
Brand Operations Manager
Manages Experience Coordinators, backbar ordering, room standards, and maintenance.
Experience Guide Lead
Ensures day-to-day operations run at PALOMA's highest standard.
Experience & Events Team
Experience Guide
The first and last face guests see — owns the full customer journey from arrival to checkout.
Event Coordinator
Manages bookings, phone and email communications, and private event coordination.
Experience Coordinator
The Healer's protector and the EG's right hand — keeps room transitions and guest flow on time.
Service Providers
Healer — Licensed Massage Therapist
Performs massage modalities and therapeutic bodywork. Minimum 5 years experience.
Healer — Skin Therapist
Performs facials and serves as a personal skincare guide for guests. Minimum 5 years experience.
Lymphatic Specialist
Leads the guest journey for Ballancer Pro — education, intake, and wellness recommendations.
Meditation & Workshop Instructors
Contract instructors leading sound baths, meditations, workshops, and private dome experiences.
LMT Therapist Trainer
Trains Healers on services and is accountable for the treatment room experience.
Key Takeaways
Before you move on, make sure you can answer:
- What is PALOMA's core mission and what inspired it?
- What are the four experience pillars PALOMA offers?
- What are PALOMA's six core values — and what do they mean in practice?
- What are the three team groups and who belongs in each?
- Which national publications have featured PALOMA?
- What makes PALOMA's physical space distinctive?
Up Next: Module 2 walks you through the daily procedures — what to do from the moment you arrive to the moment you leave. You're ready.