Services & Treatments
Know the menu, speak with confidence, and help every guest find exactly what they need.
Category 1: Massage & Bodywork
PALOMA's massage collection is our foundation. Each service is designed with a specific intention — from deep relaxation to therapeutic transformation. Know what's on the menu, who each service is for, and what to say when a guest asks.
This section is your menu overview. For in-depth massage training — guest intake, protocols, contraindications, and therapist-specific guidance — go to the Massage Therapists module →
Massage Modalities
Understanding industry modalities helps you speak confidently about each service and answer guest questions. These are the core techniques you'll encounter across PALOMA's massage menu.
| Modality | What It Is | At PALOMA |
|---|---|---|
| Swedish | Light to medium pressure for relaxation and stress reduction. The only pressure recommended for first massages. | The Paloma | Swedish Massage · The Higher Realm (Swedish) |
| Deep Tissue | Firm, focused pressure that penetrates muscle layers to relieve pain and release knots and tension. | The Power | Deep Tissue · The Higher Realm (Deep Pressure) |
| Sports Massage | Designed for active guests. May include stretching, compression, and range of motion alongside Swedish and deep tissue strokes. | The Reformer | Therapeutic Massage |
| Myofascial Release | Sustained pressure held over time to free deep restrictions. Expect 24–48 hrs soreness; then guests feel significantly looser and pain-free. | Clear the Path | Myofascial Release Massage |
| CBD Massage | CBD-infused oil applied locally for pain relief and full-body for relaxation. Anti-inflammatory and calming — ideal for chronic pain or difficulty relaxing. | The Higher Realm (Swedish & Deep Pressure) · The Grounding Stone |
| Trigger Point Work | Focused pressure on localized knots. Integrated into medium or deep tissue sessions — not a standalone service. | Applied within The Power | Deep Tissue and The Reformer |
| Cupping Therapy | Suction cups stimulate healing — releasing toxins, increasing blood flow, relieving pain. May leave marks lasting 7–10 days. | The Meridian Ritual | Cupping Massage |
| Pre-Natal | Swedish with stretching for expecting guests. 12+ weeks without a note; high-risk/IVF requires 20+ weeks or doctor's note. | The Mother | Pre & Post Natal Massage |
| Post-Natal | Swedish with stretching for postpartum guests. Must be doctor-cleared — typically at the 6–8 week checkup. C-section requires a doctor's note. | The Mother | Pre & Post Natal Massage |
| Himalayan Salt Stones | Heated stones used in massage. Gentle warmth releases tension while providing light exfoliation and mineral absorption through the skin. | The Himalayan | Salt Stone Massage · The Grounding Stone |
Massage Services Menu
Tap any service to see pricing, who it's for, and what to say.
Price: 60 min $104 · 90 min $144
Perfect For: First-time guests, stress relief, gentle introduction to bodywork.
What to Say: "This is our signature relaxation massage — perfect if you've never had a massage before. Long, flowing strokes help you unwind and release stress from head to toe."
Price: 60 min $124 · 90 min $164
Perfect For: Chronic muscle tension, pain relief, athletes, anyone who needs firm pressure.
What to Say: "If you have tight, sore muscles or chronic tension, deep tissue gets into those layers to release what Swedish massage can't touch. It's more intense, but incredibly effective."
Price: 60 min $128 · 90 min $168 · #1 Massage at PALOMA
Perfect For: Guests with inflammation, chronic pain, anxiety, or those seeking natural healing alternatives. Includes 2 CBD gummies.
What to Say: "This is our most popular massage. CBD is a plant compound known for reducing inflammation and pain naturally. You'll get the massage, a cooling treatment on tense areas, and two CBD gummies to extend the relaxation."
Price: 60 min $148 · 90 min $188 · #1 Massage — Deep Tissue version
Perfect For: Deep pain relief, chronic inflammation, fibromyalgia, arthritis. Includes 2 CBD gummies.
What to Say: "This is deep tissue massage powered by CBD. The firm pressure targets deep pain, and the CBD reduces inflammation at the source. It's our best option for chronic pain."
Price: 60 min $148 · 90 min $188
Perfect For: Deep tension relief, improved circulation, detoxification. Note: may leave temporary marks up to 7–10 days.
What to Say: "Cupping is an ancient healing practice. The cups create suction that releases deep tension and brings stagnant energy to the surface. You may see temporary marks — that's the healing happening."
Price: 60 min $158 · 90 min $198
Perfect For: Guests who want relaxation and pain relief in one luxurious experience. Our most decadent combination. Includes 2 CBD gummies.
What to Say: "This is our most luxurious combination — warm stones, CBD, and heating oils create incredible relaxation and pain relief simultaneously."
Price: 60 min $148 · 90 min $188
Perfect For: Athletic recovery, upper or lower body focus work, muscle soreness, post-workout restoration.
What to Say: "Choose upper or lower body focus. We use warming oils and heat packs plus stretching to help muscles recover. It's like having a personal recovery coach."
Price: 90 min $228
Perfect For: Detoxification, energy restoration, guests seeking a full Ayurvedic ritual. Guest keeps their dry brush.
What to Say: "This Ayurvedic ritual detoxifies your whole system — physically and energetically. You'll do dry brushing, get lymphatic massage with warm botanical oils, and leave with your own brush to continue at home."
Price: 60 min $152
Perfect For: Dehydrated skin, tired legs and feet, guests seeking deep nourishment from head to toe.
What to Say: "This massage is like a drink of water for your entire body. We use hydrating oils and add a gentle scrub on your legs and feet. You'll feel radiant and deeply nourished."
Price: 60 min $148 · 90 min $188
Perfect For: Guests who want tension relief with warmth and mineral therapy — no intense pressure. A great alternative to deep tissue.
What to Say: "These warm salt stones release tension gently without the intensity of deep tissue. The heat is incredibly soothing, and your body absorbs minerals that support healing."
Price: 60 min $148 · 90 min $188
Perfect For: Expecting moms (12+ weeks) and postpartum guests (doctor-cleared). Uses HATCH pregnancy oils exclusively.
What to Say: "We specialize in prenatal and postpartum care. You'll lie on your side with supportive pillows, and we use oils specifically designed for pregnancy to protect your skin and reduce swelling."
Price: 60 min $248 · 120 min $398 · Most intensive service offered
Perfect For: Guests seeking deep transformation, mobility gains, or relief from chronic pain patterns. Not for those who prefer light pressure.
What to Say: "Myofascial release is the most intensive option we offer. We hold sustained pressure to release deep restrictions in connective tissue. You may be sore for 24–48 hours, then you'll feel significantly better mobility."
Price: 30 min $58 · Guest chooses one area: Head & Neck · Legs & Feet · Shoulders & Back
Perfect For: Guests short on time who need focused attention on one problem area.
What to Say: "If you're short on time, The Healer is perfect. You pick one problem area and we focus all 20 minutes there. It's powerful and affordable."
Tap each card to reveal details →
Massage Enhancements & Add-Ons
Elevate any massage with these targeted additions:
| Enhancement | Price | Description |
|---|---|---|
| Aromatherapy Enhancement | $10 | UMA Ayurvedic Essential Oil Wellness blends added to any massage |
| Hot Towel Foot Treatment | $15 | Steamed towels seeped in calming UMA essential oil blends |
| PALOMA 25mg Broad Spectrum CBD Treat | $7 | Organic Vegan Pure Hemp 25mg CBD Gummy |
How to Recommend the Right Massage Service
The art of being a true Experience Guide is matching the right guest to the right service. Listen first, recommend second. Ask about their goals, pain points, lifestyle, and preferences. When you make recommendations from genuine understanding, guests always book.
| Guest Profile | Recommended Service | Why It Works |
|---|---|---|
| First-Time Massage Guest | The Paloma | Swedish Massage | Non-intimidating, relaxing, perfect introduction to bodywork |
| Has Tension, Wants Warmth (Not Deep Pressure) | The Himalayan | Salt Stone or The Grounding Stone | Heat and minerals release tension gently without intensity |
| Chronic Pain / Inflammation | The Higher Realm (CBD) | Deep Pressure or The Meridian Ritual | Cupping | Targets root cause; CBD reduces inflammation; cupping brings healing to surface |
| Athlete / Active Lifestyle | The Reformer | Therapeutic Massage | Designed for recovery, stretching, and muscle restoration |
| Time-Limited (Under 30 min) | The Healer | 30 Minute Focused Massage | 20 minutes of focused hands-on work for specific problem area |
| Seeking Deep Transformation | Clear the Path | Myofascial Release Massage | Most intensive option; produces lasting mobility and pain relief gains |
| Pregnant (12+ weeks) | The Mother | Pre-Natal Massage | Safe positioning, protective oils, specialized care for mama |
| Postpartum (Doctor-Cleared) | The Mother | Post-Natal Massage | Gentle restoration, reduces swelling, supports recovery and emotional transition |
| Sluggish Energy / Detox Seeking | UMA Detoxifying Ayurvedic Body Ritual | Lymphatic Massage | Drains stagnant lymph, boosts circulation, supports full-body detoxification |
The Golden Rule: Ask questions first. "What brings you in today?" "Do you have any areas of tension or pain?" "Have you had massage before?" "What are you hoping to feel after your service?" Listen to the answers. Recommend based on what they actually need, not what you want to sell.
Category 2: Skin Health & Facials
PALOMA's Skin Therapists are not just treatment providers — they are personal skincare advisors. After each facial, they curate product recommendations tailored to each guest's skin needs and goals. The facial menu is organized into three tiers: Hydrafacials, Signature Facial Rituals, and Foundational Facials.
Common Skin Concerns
Understanding how to identify and describe a guest's skin type and concerns allows you to recommend the right facial with confidence. Skin Therapists lead the clinical conversation — your role is to listen, identify keywords, and direct guests appropriately.
| Skin Concern | Guest May Say... | At PALOMA |
|---|---|---|
| Dry Skin | Skin always feels tight. Flaky patches. Nothing moisturizes enough. | The Monsoon | Moisture Drench Facial |
| Dehydrated Skin | Skin looks dull lately. Feels oily but still tight. Fine lines look worse. (Condition, not type — can affect all skin types) | The Monsoon Facial · The Protector Hydrafacial |
| Oily / Combination | Gets shiny by midday. Pores look large. Breaks out in T-zone but cheeks are normal. | The Protector Hydrafacial · The Clearing | Acne Facial · The Alchemist |
| Sensitive Skin | Turns red easily. Most products burn or sting. Always reacts to new skincare. | The Alchemist | Soothing Skin Reset · The Monsoon Facial |
| Acne-Prone | Breaks out regularly. Clogged pores. Struggled with acne for years. | The Clearing | Acne Facial · The Alchemist · The Protector Hydrafacial |
| Hyperpigmentation | Dark spots from old breakouts. Sun damage. Skin tone looks uneven. | The Lightworker | Brightening Facial · The Pure Revival Hydrafacial |
| Rosacea | Face is always red. Flushes easily. Visible broken capillaries. (Avoid heat-based or aggressive treatments) | The Alchemist | Soothing Skin Reset Facial |
| Aging / Mature | Starting to see fine lines. Skin doesn't look as firm. Wants to slow down aging. | Code of Youth | Anti-Aging Facial · The Pure Revival Hydrafacial · Sacred Blooms |
| Congested Skin | Pores look clogged. Blackheads on nose. Skin feels bumpy. | The Protector Hydrafacial · The Clean Slate | Exfoliation & Intense Hydration |
Hydrafacials
Duration & Price: 60 min · $198
What It Is: Deeply restorative HydraFacial using medical-grade technology. Begins with dermaplaning (removes dead skin and peach fuzz). Hydradermabrasion cleanses and exfoliates without irritation. Medical-grade serums (salicylic acid, hyaluronic acid, honey extract) are infused into pores. Works consistently for every skin type.
Prep: Discontinue retinol 7 days prior. Treatment done under crystal weighted blanket.
Perfect For: All skin types, guests seeking hydration and protection, those new to professional facials.
What to Say: "The Protector is our most popular HydraFacial. The technology vacuums out impurities while infusing serums deep into pores. You'll see immediate radiance."
Duration & Price: 60 min · $198
What It Is: Regenerative HydraFacial treatment. Dermaplaning + hydradermabrasion using medical-grade serums (glycolic acid, hyaluronic acid, algae extract). Ends with personalized booster serum and LED light therapy for collagen boost and scar/blemish reduction.
Perfect For: Anti-aging, scar reduction, blemish-prone skin, guests seeking a luminosity boost.
What to Say: "This HydraFacial adds LED light therapy — the light stimulates collagen production and reduces blemishes. It's anti-aging without being aggressive."
Duration & Price: 90 min · $298
What It Is: Premium HydraFacial that combines the Pure Revival with an added booster serum and full Lymphatic Drainage treatment. Creates a complete skin regeneration ritual.
Perfect For: Guests seeking comprehensive facial + lymphatic support, those wanting maximum results.
What to Say: "Immortelle is our most comprehensive facial — HydraFacial technology plus lymphatic drainage to clear toxins and boost glow. It's a full face regeneration."
Signature Facial Rituals
Code of Youth | Anti-Aging Facial
NATUROPATHICA · Anti-Aging
60 min · $152
Perfect For: Fine lines, loss of firmness, age-related dullness, uneven skin tone.
"The Code of Youth is our go-to anti-aging ritual — botanical actives firm, brighten, and restore radiance. Guests typically see visible results after just one treatment."
The Clearing | Acne Facial
GLOWBIOTICS · Acne-Prone
60 min · $152
Perfect For: Acne-prone skin, active breakouts, clogged pores, oily or combination skin.
"The Clearing uses probiotics to rebalance the skin's microbiome rather than just drying out breakouts. It treats the root cause."
The Lightworker | Brightening Facial
GLOWBIOTICS · Brightening
60 min · $152
Perfect For: Dark spots, sun damage, post-acne marks, dull uneven skin tone.
"The Lightworker targets discoloration and dullness with brightening actives. Great after summer sun exposure or for guests with post-acne marks."
The Monsoon | Moisture Drench Facial
Hydration · Nourishing
60 min · $152
Perfect For: Dry skin, dehydrated skin, guests seeking nourishment and glow. Includes leg and foot scrub.
"This facial is like a drink of water for your skin. Honey, milk, and hydrating botanicals restore moisture and radiance from the inside out."
The Alchemist | Soothing Skin Reset
GLOWBIOTICS Probiotics · Scalp Massage + Kombucha
60 min · $152
Perfect For: Sensitive, inflamed, or acne-prone skin; rosacea; hormonal disruption.
"Your skin has a microbiome just like your gut. The Alchemist uses probiotics to restore balance and heal inflammation from the inside out. We even give you kombucha."
The Sculpt | Lymphatic Drainage Facial
NATUROPATHICA · Lymphatic Drainage
60 min · $178
Perfect For: Puffiness, congested skin, sluggish circulation, natural lifting effect.
"The Sculpt manually moves fluid out of the face to reduce puffiness and define contours. Guests love it before events for that instant sculpted look."
The Clean Slate | Exfoliation & Intense Hydration
GLOWBIOTICS · Resurfacing
75 min · $182
Perfect For: Dull, congested, or rough skin texture seeking a complete reset.
"The Clean Slate is the ultimate skin reset — deep exfoliation followed by intense hydration. Perfect for guests who feel like their skin needs a fresh start."
Sacred Blooms | Saint Jane Detoxifying Facial
Saint Jane Beauty · LED + Sound
75 min · $196
Perfect For: Guests seeking a full sensory experience and energetic + skin renewal.
"Sacred Blooms is our most luxurious facial — botanicals, LED light therapy, and a curated soundscape. You'll leave glowing and centered."
Foundational Facials
Entry-level and customizable facials — great first options for new facial guests or those exploring what works best for their skin.
Duration & Price: 30 min · $68
What It Is: A quick, results-driven facial using NATUROPATHICA botanicals. Cleanses, exfoliates, and hydrates in a streamlined treatment — perfect for guests short on time but wanting real skin benefits.
Perfect For: First-time facial guests, guests on a time budget, or as a quick skin refresh between deeper treatments.
What to Say: "The Awakening is our express option — 30 minutes, real results. It's a great intro to our skincare line and a perfect add-on to a massage appointment."
Duration & Price: 45 min · $88
What It Is: Dermaplaning treatment using NATUROPATHICA botanicals. A surgical-grade blade gently removes dead skin cells and fine facial hair (peach fuzz), followed by a soothing mask to calm and hydrate. Leaves skin incredibly smooth and product-ready.
Perfect For: Guests wanting smoother skin texture, improved product absorption, or a quick pre-event glow-up.
What to Say: "Second Skin uses a dermaplaning blade to remove dead skin and peach fuzz — your skin will feel like literal silk afterward. Makeup glides on, products absorb better, and you glow."
Duration & Price: 60 min · $128
What It Is: PALOMA's signature customizable facial using NATUROPATHICA botanicals. The Skin Therapist assesses the guest's skin on the day and tailors every step — cleanse, exfoliation, mask, and serum — to their specific needs and goals.
Perfect For: Guests who aren't sure what their skin needs, or those who want a fully personalized experience.
What to Say: "The Paloma is our most flexible facial — our Skin Therapist customizes every step just for you based on what your skin needs that day. It's a great place to start if you're new to facials."
Category 3: Tech Remedies
PALOMA integrates cutting-edge technology with wellness intention. Tech Remedies are organized into two categories: Lymphatic Drainage (Ballancer Pro compression technology) and Infrared Sauna.
⚠ Heads Up: Shared Service Names
Several service names — The Protector, The Healer, Peaceful Warrior, Burning Man, and Code of Youth — appear in both the Ballancer Pro and Infrared Sauna categories. When a guest mentions one of these by name, always clarify: "Are you thinking of the Ballancer compression session or the infrared sauna?" This avoids booking the wrong service and helps you have a confident, informed conversation about which would best serve their goals.
Lymphatic Drainage
What to Tell Guests: "Your lymphatic system is your body's drainage network — it moves waste, toxins, and excess fluid out of your tissues. When it gets sluggish, you feel it: puffiness, fatigue, brain fog, slow recovery, even cellulite. Lymphatic drainage jumpstarts that system and gets everything flowing again."
Benefits of Lymphatic Drainage
- ✦ Reduces puffiness & fluid retention
- ✦ Boosts immune function
- ✦ Accelerates post-surgical recovery
- ✦ Reduces cellulite appearance
- ✦ Clears toxins & metabolic waste
- ✦ Improves energy & mental clarity
- ✦ Speeds up athletic recovery
- ✦ Supports healthy circulation
- ✦ Relieves bloating & heaviness
- ✦ Reduces inflammation
New to the Ballancer Pro or the lymphatic system? The full science — how it works, what stagnant lymph feels like, and how to explain it to guests — lives in Wellness Education →
Each Ballancer Pro session is targeted to a specific outcome. Match the service to your guest's goal:
The Sculpt | Lymphatic Toning & Sculpting
Body Contouring · Cellulite Reduction
Perfect For: Body contouring, cellulite reduction, skin tightening without invasive procedures.
"The Sculpt uses the Ballancer Pro to tone and contour — the compression moves lymph fluid, reducing puffiness and targeting cellulite. Body sculpting through technology."
Burning Man | Reduce Inches & Water Weight
Inch Loss · Bloat Relief
Perfect For: Bloating, fluid retention, feeling lighter and less puffy before an event.
"Burning Man is our go-to for guests who feel bloated or heavy. The Ballancer flushes out retained fluid — guests often notice a visible difference immediately after."
The Protector | Lymphatic Detoxification
Full-Body Detox · Immune Support
Perfect For: Feeling sluggish, run-down, or recovering from illness; regular immune and detox support.
"The Protector clears toxins from your system. Your lymphatic system is your body's drainage network — when it's sluggish, you feel it. This session gets everything moving again."
The Healer | Post-Operative Recovery
Post-Surgical · Swelling Reduction
Perfect For: Guests post-surgery cleared by their physician for lymphatic drainage therapy.
"The Healer gently moves fluid that builds up after procedures to reduce swelling and support faster healing. Many surgeons recommend it as part of recovery."
Peaceful Warrior | Muscle Recovery
Athletic Recovery · Inflammation
Perfect For: Athletes, active guests, or anyone with sore or fatigued muscles after physical exertion.
"Peaceful Warrior flushes lactic acid and inflammation out of your muscles — like a lymphatic massage that covers your whole body at once."
Infrared Sauna
Want the full breakdown on Sunlighten technology, wavelengths, and all 10 benefits? Wellness Education has the deep dive →
The Protector | Detoxification
37 min · Mid + Far Infrared
Perfect For: Feeling run down or fatigued; immune boost; deep cellular detox.
"The Protector starts hot to get your core temperature up, then eases back — that combination drives toxins out at the cellular level. Perfect if you're feeling sluggish."
The Healer | Pain Relief
30 min · Near + Mid + Far Infrared
Perfect For: Chronic pain, post-workout soreness, inflammation, desk tension, natural pain management.
"The Healer uses all three infrared wavelengths at a steady, medium intensity — near infrared goes right into the tissue to repair it, while mid and far work on inflammation."
Peaceful Warrior | Stress Management
40 min · Near + Mid + Far · Up to 4 guests (+$25 each)
Perfect For: Stress relief, anxiety, sleep support, everyday reset — solo or group.
"Peaceful Warrior is our relaxation program — all three wavelengths at a low, comfortable level. You'll feel tension leave your body within the first few minutes."
Burning Man | Weight Loss
30 min · Mid + Far Infrared
Perfect For: Metabolism, weight management, calorie burn, cardiovascular support.
"Burning Man mimics what your body does during cardio — heart rate and metabolism go up as your body works to cool itself. You can burn significant calories just sitting comfortably."
Sacred Heart | Cardio
45 min · Near + Mid + Far Infrared
Perfect For: Cardiovascular health, circulation, blood pressure support, cardio benefits without physical exertion.
"Sacred Heart is our cardiovascular treatment. It gets your heart rate up and keeps it there — real cardio benefit from infrared alone, with no impact on your joints."
Code of Youth | Anti-Aging
30 min · Near + Far Infrared
Perfect For: Skin health, anti-aging, collagen support, overall radiance. Pairs beautifully after a facial.
"Code of Youth is our skin-focused program — near infrared stimulates collagen production and repairs skin from within. It pairs beautifully after a facial for even better results."
Category 4: Self Discovery & Energy Healing
PALOMA's Self Discovery & Energy Healing services bridge the physical and energetic — offering guests a way to explore their inner world through intuitive readings, energy work, and vibrational technology. These are some of PALOMA's most talked-about offerings and a key part of what sets us apart.
Reiki Sessions
Energy Healing · Fully Clothed
Perfect For: Stress and anxiety relief, energetic rebalancing, guests going through transitions or emotional healing.
"Reiki is a gentle energy healing session — you stay fully clothed and the practitioner works with your body's energy field. Most guests feel deeply relaxed or emotionally lighter afterward."
Aura Photography & Intuitive Reading
30 min · $65 individual · $120 for two
Perfect For: Guests curious about their energetic blueprint; couples or best friends. PALOMA owns the original 1970s proprietary camera.
"Our aura camera captures electromagnetic energy from your hands and translates it into color on a Polaroid. You get a reading, a color guide card, and a keepsake box. People travel from all over for this."
Palmistry Intuitive Readings
30 min $85 (Focused) · 60 min $165 (Comprehensive)
Perfect For: Guests seeking clarity on love, career, or overall wellbeing. Comprehensive session includes inked palm prints and written overview.
Focus options: Love · Career · Overall Wellbeing
"Palmistry is a reading of your hand — the lines tell a story about your personality, relationships, and life path. Guests can choose a focused 30-minute or a full 60-minute comprehensive session."
Psychic Intuitive Readings
60 min · $165 each
Perfect For: Guests seeking guidance, clarity on a decision, or deeper connection with their intuition.
Options: Past Lives Reading · Spirit Guide Reading · Intuitive Health Mapping
"A personal session with one of our gifted readers — they tune into your energy and offer insight and guidance. Guests come with questions or just come open. It's always a meaningful experience."
Tarot Intuitive Readings
Intuitive · Symbolic Card Reading
Perfect For: Guests seeking reflection, clarity, or a different lens on their current situation — first-timers and tarot enthusiasts alike.
"Tarot readings use a symbolic card deck as a tool for reflection and guidance — our readers are intuitive, so it's much more personal than a standard card pull."
Ear Seeding
Note: Ear seeding is not an everyday service at PALOMA — it comes up occasionally and is offered by select practitioners. This is an awareness section so you can speak to it if a guest asks.
What It Is: Ear seeding is a non-invasive form of auriculotherapy — stimulating specific pressure points on the outer ear to support the body's natural healing and relaxation responses. Tiny seeds (traditionally vaccaria plant seeds, or small metal pellets) are placed on specific acupressure points and held in place with medical-grade adhesive tape. The guest presses the seeds throughout the day to activate the points. Seeds typically stay on 3–5 days.
The Two Key Points to Know:
Shen Men
The "Spirit Gate." Located at the apex of the triangular fossa of the ear. PALOMA's primary point — calms the nervous system, reduces stress and anxiety, and promotes overall wellbeing. Considered the master calming point in auriculotherapy.
Point Zero
Located at the center of the ear's helix root. Believed to bring the body back to homeostasis — its natural state of balance. Often used alongside Shen Men to ground the nervous system and support the body's self-regulating processes.
What to Say: "Ear seeding uses tiny pressure points on the ear — similar to acupressure — to help calm your nervous system. You press the seeds a few times a day and they stay on for several days. It's gentle, non-invasive, and surprisingly effective for stress and anxiety."
Category 5: Spa Journeys
Our Spa Journeys are PALOMA's most elevated offerings — signature multi-service rituals that combine massage, facials, and technologies into a seamless, immersive experience. These are our crown jewels, and the guests who book them should feel it from the moment they arrive to the moment they leave.
Hosting a Spa Journey
These guests are your VIPs. Treat them accordingly.
A Spa Journey guest has invested real time and money in a full afternoon at PALOMA. They are not just booking two services back-to-back — they are choosing a ritual. Your job as their Experience Guide is to make every moment feel intentional, curated, and personal.
Your Role as Host
- ✦ Introduce yourself by name on arrival: "I'm [name] and I'll be hosting your journey today."
- ✦ Walk them through what to expect — the flow, the transitions, the timing
- ✦ Personally deliver their welcome beverage before they enter their first service
- ✦ Be present at the transition between services — escort, don't hand off
- ✦ Present the parting gift personally and with intention — not handed off, not left on a counter
Contingency Mindset
Things shift. Always have a Plan B, C, and D. If a provider is running late, you step in — refresh their water, offer a warm towel, stay with them. If a room isn't ready, have a graceful transition already in motion.
The guest should never feel uncertainty, waiting, or neglect. If something changes, you manage it invisibly. What they experience should feel flawless.
The Emotional Arc of a Spa Journey
Arrival
Welcomed by name. Beverage in hand. Fully seen.
Immersion
First service. Nothing to think about. Fully in it.
Transition
Seamless. Warm. Escorted. No gaps or confusion.
Departure
Gift in hand. Glowing. Wanting to come back.
Fire Within
130 min · $248
90-min Massage (Himalayan salt stones + CBD oils) → Infrared Sauna with chromotherapy
Welcome: Warm ceremonial tonic · Parting Gift: Raw citrine palm stone
Perfect For: Guests seeking warmth, inner peace, and deep grounding energy.
Nourish Within
150 min · $378
90-min Monsoon Massage (OSEA botanicals) → Monsoon Facial (hyaluronic mask, paraffin hand treatment, warm foot compressions)
Welcome: Kombucha on arrival · Parting Gift: Hydrating face mask + selenite wand
Perfect For: Guests seeking hydration, nourishment, and deep restoration head to toe.
Knowledge Checkpoint
Before moving to Module 5, ensure you can:
Massage & Bodywork
- Name all 13 massage services in the order they appear on the booking site
- Define each massage modality in your own words: Swedish, Deep Tissue, Sports, Myofascial Release, CBD, Trigger Point, Cupping, Pre-Natal, Post-Natal, and Himalayan Salt Stones
- Describe The Higher Realm and explain why it's our #1 massage
- Explain the pre-natal requirements (12+ weeks without a note; 20+ weeks or doctor's note for high-risk/IVF) and post-natal requirements (doctor-cleared, usually 6–8 weeks)
- List all 3 massage enhancements and when to recommend each
- Match at least 5 different guest profiles to their ideal massage using the recommendation guide
Skin Health & Facials
- Explain what a HydraFacial is and how it works in guest-friendly language
- Describe dermaplaning — what it does, who it's for, and who should avoid it
- Explain gua sha and its benefits for the face
- Identify the three LED light colors and what each one targets
- Define at least 5 common skin concerns (dry, dehydrated, sensitive, hyperpigmentation, acne-prone, rosacea, aging, congested) and describe the difference between dry and dehydrated skin
- Match a guest skin concern to the right PALOMA facial with confidence
- Describe The Alchemist facial and who it's perfect for
Tech Remedies
- Name all 6 infrared sauna programs and describe the goal of each one: The Protector, The Healer, Peaceful Warrior, Burning Man, Sacred Heart, Code of Youth
- Explain the difference between near, mid, and far infrared wavelengths and what each one targets
- Explain infrared sauna benefits in guest-friendly language without using technical jargon
Self Discovery & Spa Journeys
- Explain ear seeding and its two key acupressure points (Shen Men, Point Zero)
- Describe both Spa Journeys (Fire Within & Nourish Within) — what's included, the beverage, and the parting gift
Next Step: Module 5: Wellness Education dives deeper into the wellness sciences — crystals, sound baths, the lymphatic system, energy work, and more. You'll use this knowledge to educate guests about the full spectrum of healing at PALOMA and become a true wellness advisor.