Manager by Day
A complete guide to your daily, weekly, and monthly responsibilities — from opening rituals to bank runs, book scrubs, and everything in between.
Morning Rhythm
Your day has a rhythm. The structure below guides you through every phase — from the opening figure-8 walk to the closing handover — so every shift starts and ends with intention.
8:00 AM — Opening Walk (Figure 8)
Walk the building in a figure-8 pattern. Check for:
- Dust bunnies and cleanliness
- Lightbox on and functional
- Packaging stock levels
- Temperature settings
- Consumable supplies
- Outside / front lot condition
9:15 AM — Team Huddle
The daily huddle sets the tone and aligns the team before the day begins.
- Review books: new guests, valuable guests, tricky transitions, group appointments
- Share playbook changes and daily priorities
- Assign downtime tasks to team members
- Review EOD summaries and action items from prior day (customer follow-up, system follow-up, employee follow-up)
- Review ordering and maintenance needs
- Monitor info inbox 2–3x per day
- Monitor Zenoti Connect for unread messages
First Floor Round (Figure 8)
With Experience Guides:
- Appointment updates, retail status, Rebook Matrix review
- Give retail praise and feedback on the floor
- Ask about new guests and their experience
- Flag any tips at 15% or lower
- Check that Massage Recommendation forms are being used
With Coordinator:
- Flips and laundry status
- Robes and slippers stocked
Space Check — Figure 8 Walkthrough
Front of House
- Front desk cleanliness
- Deliveries received and processed
- Drink station stocked
- Retail fully stocked and clean
- Weighted blanket sample in place
Treatment Areas
- Room lights / music / noise level
- Curtains 70% closed on open rooms
- Sauna stocked
- Berkey water levels
- Hallway arch / floor / rug
Dome & Back
- Dome credenza set per playbook
- Ashes clean
- Furniture per playbook
- Blankets rolled, bolsters and eye masks aligned
- Locker toppers clear
- A/V closet secure
Closeout with Hourly Employees
- Review customer follow-up needs
- Confirm all checklist items completed
- Note any incomplete items for next shift
Mid/Closing Shift Handover
"A clean handover is an act of leadership. Make sure the incoming manager has everything they need."
- Download of the day using Zenoti and playbook
- Retail status and Rebook Matrix update
Weekly Responsibilities
These recurring tasks happen every week and form the backbone of consistent, well-run operations. Use the accordion below to explore each area in depth.
Look for multiple therapists absent on the same day, and floating appointments that need to be re-anchored. Use a side-by-side Sling + Zenoti view for the most accurate picture.
Confirm logistics for private events, classes, and workshops. For moon events, prepare by event type:
- Aura Photography: Film, boxes, color cards
- Palmistry: Papers
- Human Design: Process, print, package
Every Thursday — consumable run. Bank run weekly. See the Sling & Scheduling module for the full bank run protocol.
Prepare and distribute playbooks for the coming week. Organize the shipping container as part of this prep.
Weekly time clock validation. Also confirm:
- Meditation pay
- Cash tip log
- Retail commissions audit
- Therapist time-off (bi-weekly)
Weekly meeting with Angela and Stella. Agenda: review EOD Summaries and define the monthly retail focus.
Wednesday mornings are dedicated to dome-related projects and planning. Protect this time on your calendar.
Monthly Responsibilities
Schedule Management
Therapist schedule adjustments aligned with the 15th of the month — the hourly schedule publication deadline. Plan ahead to prevent last-minute coverage gaps.
Insurance Validation
Validate all provider insurances monthly — including medical and board certifications. Keep records current and flag any expirations immediately.
Employee Appreciation Weekend
Plan and execute the monthly employee appreciation event. This is a leadership responsibility and a core part of PALOMA's culture of care.
Maintenance Tasks
Filters and drain pour — monthly maintenance tasks that protect the studio environment and keep systems running smoothly.
Annual (Spring)
Once a year in spring — confirm massage schedules and recurring breaks for all therapists are set through 52 weeks. This prevents accidental coverage gaps for the entire year and ensures no therapist falls off the schedule unexpectedly.
Key Tools & References
These resources support your daily, weekly, and monthly responsibilities. Keep them bookmarked and share them with your team as appropriate.